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Have a Question for Us?

Our staff members are dedicated to providing high quality customer service and meaningful support. If you have a question or concern, please contact us via phone or email.


Phone Hours:
Monday–Thursday: 7:30am–4:30pm
Friday: 7:30am–12:30pm
You can always leave a message outside of these times.

Toll Free Phone: (855) 378-3131
Toll Free Fax: (877) 379-2467



Achieve MN Center for Professional Development
2908 Marketplace Drive, Suite 103
Fitchburg, WI 53719


For language service options available in Hmong, Somali, and Spanish, call:
Twin Cities Area: (651) 665-0150
Toll Free: (888) 291-9811
This information is available in alternative formats to individuals with disabilities by calling:
TTY: (608) 709-1096

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Meet The Staff

Emily - MNCPD

Operations Coordinator

Always focused on excellence, Emily joined our Achieve team in 2015. She quickly achieved a higher position in 2016, when her clear attention to detail and strict adherence to policies and procedures earned her a promotion to Quality Assurance Specialist and then to Operations Coordinator in 2017. As the Operations Coordinator, Emily monitors operational policies and procedures and ensure compliance with policies and contract standards. With a background in higher education, Emily strives to achieve a high level of excellence in both her work and in her support of our clients.

Hyewon - MNCPD

Professional Support Specialist

Hyewon brings twelve years of experience in the field of education to Achieve. Previously a campus group organizer, an administrative assistant and teacher at a Montessori academy, and ESL teacher in Chile and Spain, she shares her strong background knowledge with you as a Professional Support Specialist. She is responsible for supporting the trainer and course approval processes. Hyewon also provides training sponsor organization and automatic training approval support. She consistently maintains excellent customer relations and accurately verifies data during the entering process.

Julia - MNCPD

Lead Data Verification Specialist

Self-described as an extremely organized and detail-oriented person, Julia is excellent at quickly and accurately entering and verifying data. She began working at Achieve in August 2016, as a Data Verification Specialist and was promoted to Lead Data Verification Specialist in April 2017. Her experience working with clients as an event coordinator and working in retail inspires her to offer top notch support at Achieve. With enthusiasm, Julia says: “I take pride in ensuring that our clients’ profiles are up-to-date and accurate, and helping them along the way.” In addition, Julia is bilingual in English and Spanish and enjoys conversing with our Spanish speaking clients.

Julie - MNCPD

Public Outreach & Engagement Specialist

Julie joined Achieve (MNCPD) in July 2016 as the Public Outreach and Engagement Specialist. Her focus is managing our strategic communications while ensuring the accessibility of our services.  With over ten years of experience in community relations and public outreach, Julie appreciates sharing information about the important work we do. As a parent, Julie values our clients and takes pride in helping the MN Childhood Care and Education workforce connect to helpful resources and tools needed to achieve their professional goals.

Kara - MNCPD

Lead Intake Specialist

Prior to her start at Achieve (MNCPD) in 2014, Kara spent two years in Americorps working with the Girl Scouts of the Northwestern Great Lakes, Inc. as well as with the Center for Families in Madison, WI. As a Lead Intake Specialist, Kara ensures each clients’ application is processed quickly and accurately. Her keen eye for details allows her to effectively match documentation to submitted applications. Kara values the integrity of the intake process, she says, “Clients rely on me, I enjoy matching intake documentation to the correct application and account.”

Natalie - MNCPD

Data Verification Coordinator

Passionate about children’s education with a background in substitute teaching, Afterschool Assistant Director experience, and experience as an Administrative Assistant in child care billing; Natalie began working at Achieve in 2014. Demonstrating her ability to quickly follow policies and procedures, she was promoted to Quality Assurance Specialist in 2016 and to Data Verification Coordinator in 2017. Natalie monitors and reviews performance compliance and supports the data entry process to ensure accuracy. Natalie aims to please, saying, “I value the professional work our clients have completed in the child care and education field. I am dedicated to helping them work towards achieving a higher Career Lattice Step.”

Nicky - MNCPD

Professional Development Specialist

Nicky transferred to Achieve (MNCPD) in October 2016 from The Registry, Inc., Wisconsin’s Recognition System for the Childhood Care and Education profession, as the Lead Data Verification Specialist and was promoted to Professional Development Specialist in April 2017. She has been active in the childhood care and education field for eleven years as a lead teacher in group child care. Nicky holds an associate degree in early childhood and is currently at work finishing up her bachelor’s degree in liberal studies/social work. Nicky provides customer service to our clients via phone and email.

Sheemika - MNCPD

Data Verification Specialist

Sheemika joined Achieve in July 2016 as an Intake Specialist receiving documentation via email and faxes.  In 2017, Sheemika became a Data Verification Specialist, where she processes and enters individual membership applications and provides customer service. As a former child care provider, Sheemika understands the process childhood care and education practitioners go through to remain up-to-date on current research, best practices and other requirements in order to achieve their goals. She takes pride in her ability to support others’ achievements in the childhood care and education field.

Tara - MNCPD

Professional Development Coordinator

Achieve (MNCPD) welcomed Tara to the team in February 2014. During her tenure as a Data Verification Specialist she demonstrated exceptional organizational and customer service skills. In 2016, she assumed a new role as the Lead Professional Development Specialist and in 2017, she took on the role of Professional Development Coordinator.  Tara provides personalized individual support to trainers and practitioners. She takes pride in carefully reviewing course content proposals to ensure the availability of quality learning and professional development opportunities for practitioners. Prior to joining Achieve (MNCPD), she was a childhood care and education provider. Her commitment to looking after children’s best interests along with her respect for the ECE workforce, guides her path in supporting our clients’ and their achievement goals.

Center Director, Betzaida

Center Director

In February 2014, Betzaida joined Achieve (MNCPD) as a Professional Development Specialist. She soon demonstrated an innate ability to design and implement innovative ideas and strategies to better support the workforce. In June 2014, Betzaida started her tenure as the Center Director with the following goals in mind: 1) to develop and improve operational policies and procedures to ensure optimal customer service and, 2) to enhance the quality of and accessibility to learning and professional development opportunities for practitioners and trainers. With over 15 years of professional experience in the field, Betzaida considers herself to be a Cultural Broker. She is passionate about issues related to culture, gender, race and social issues in the Childhood Care and Education field. She is committed to practitioners and trainers, and has been successful in developing and improving policies to ensure clients have equitable access to tools for empowerment and achievement.

Management Team

Nicole - MNCPD

Executive Director 

Peter - MNCPD

Director of Information Management

Jody - MNCPD

Director of Talent Management & Quality Assurance

Camp Counselor
Guardian ad Litem
Assistant Teacher
Child Care Center Director
Youth Worker
Recreation Leader/Director
Child Care Lead Teacher
Teacher’s Aide
Family Child Care Provider
Early Head Start Teacher
Food Program Monitor
RBPD Specialist (Coach, Consultant or Mentor)
Home Visitor
MNCPD Trainer 1
Public School Paraprofessional or Teacher’s Aide
RBPD Specialist
Child/Family Counselor
Child Welfare Social Worker
Early Childhood and Family Education Teacher
Special Education Teacher
Registered Nurse or Nutritionist
Human Service Director
MNCPD Trainer 2
Child Support Officer
K-6 Teacher
ECFE Parent Educator
Early Intervention Specialist
Head Start Teacher
Professional Development Advisor
Infant and Early Childhood Mental Health Specialist
Educational Researcher
Achieve Master Trainer
Children’s Librarian
Family Therapist
Child Development Specialist
Early Childhood Professor (College or University)
School Counselor
Speech & Language Pathologist
Child Psychologist
Trainings/PD Opportunities
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